What is CRM?

CRM includes entire customers’ relationship management: from analysis of potential market and sales process to relationship management with existing customers and complaints. All information is stored in a single location. In addition, each employee can easily plan their activities: planed calls, reminders, meetings and tasks. Managers can predict future sales and employees work schedules, and etc. 

Features of CRM

SALES MANAGEMENT

• Potential market, contacts and sales management. Such platform will help you control an information more effective and generate new sales.
• You will easily create newsletters campaigns and offers.

MARKETING CAMPAIGNS MANAGEMENT

• Potential clients management;
• Managing potential marketing development;
• Multichannel marketing campaigns management;
• Effectiveness of marketing campaigns;
• Email marketing.

CLIENT SERVICE MANAGEMENT

• Client management which collects all client queries;
• Client accounts contains the most important information at one place.

PLANING WORK HOURS

• Integrated calendar;
• Possibility to see staff’s employment.