What is CRM?
CRM includes entire customers’ relationship management: from analysis of potential market and sales process to relationship management with existing customers and complaints. All information is stored in a single location. In addition, each employee can easily plan their activities: planed calls, reminders, meetings and tasks. Managers can predict future sales and employees work schedules, and etc.
Features of CRM
- Potential market, contacts and sales management. Such platform will help you control an information more effective and generate new sales.
- You will easily create newsletters campaigns and offers.
MARKETING CAMPAIGNS MANAGEMENT
- Potential clients management;
- Managing potential marketing development;
- Multichannel marketing campaigns management;
- Effectiveness of marketing campaigns;
- Email marketing.
CLIENT SERVICE MANAGEMENT
- Client management which collects all client queries;
- Client accounts contains the most important information at one place.
PLANING WORK HOURS
- Integrated calendar;
- Possibility to see staff’s employment.